Welcome to Tollerton Surgery
About Tollerton Surgery
Tollerton Surgery is long established in the village of Tollerton. According to records there has been a Medical Practice in the village for more than a hundred years, providing health services to the villages of Tollerton, Aldwark, Alne, Flawith, Huby, Newton on Ouse, Linton on Ouse, Shipton by Beningborough and Tholthorpe. Our boundaries extending as far as into Easingwold, up to the River Ouse, and down to the Ring Road and we are happy to register patients from any of these areas.
We are a small practice and as such aim to provide a personal service tailored to the individual and families, following as much as possible the traditional GP role of the family doctor. Our stable and committed team of medical and ancillary staff get to know our patients well. We believe this personal touch is of great benefit to everyone. However, we also work very closely with other local practices in the North Locality which allows us to keep up to date, share local knowledge and create strong links with community and specialist services. We are also part of the CAVA federation of 9 local and central practices to make sure we are able to pool resources and skills for larger projects and innovations, as well as allowing us to play an active part within the Vale of York Clinical Commissioning Group and the wider health economy.
Services
NHS General Practice
Frequently Asked Questions
You can also Order Repeat Prescriptions, View elements of your coded medical record such as immunisations, results from samples sent for investigation, blood pressures, peak flow readings, problems and diagnosis.
You will need to provide photograph identification and proof of address to the Surgery in person, the link above will allow you to book one appointment and then a block will be placed on your records until the identification is received.
Repeat Prescriptions
The Practice has a fully computerised dispensing system that holds details of all medications prescribed to you by the Doctor. To order medication that is on a repeat prescription, we ask that this is done in writing and not over the telephone. You can either post your repeat prescription in the special postbox which is in the reception area of the Surgery, send it by fax or post to the Surgery. If you do not have the repeat slip from your previous medication, then please put it in writing giving your name, date of birth, medication required and dosage.
We are also able to offer an online prescription ordering service. To use this service you will need to call into the Surgery with photographic proof of identity and proof of address and request your individual PIN number and ID code. Once you are registered you will have access to all your repeat medication details and you can order online at your convenience by clicking on the link below.
Click to Order Repeat Online
The Practice requires a minimum of 48 hours to process and dispense your repeat prescription. This is to ensure that any queries regarding your prescription can be checked with the Doctor. Do not leave it until the very last minute to order your medication as we may need to order it from our supplier. If a request is put in over the weekend the 48 hours will start from Monday morning. Please allow a longer timeframe if you are posting your prescription.
At regular intervals your medication will need to be reviewed and you may be asked to make an appointment to see the Doctor to discuss this. Any queries regarding prescriptions are passed to the Doctor and this may mean that your request takes slightly longer to process. Our aim is to keep delays to a minimum, to try and ensure that your prescription or drugs are available within 48 hours.
The practice operates a 28 day prescribing policy (apart from HRT and contraception). This means that the maximum amount of medication you will be given at any one time will last 28 days/one month. This is in line with the Government policy to reduce wastage across the NHS as a whole.
Appointments may be made during Surgery opening hours in person or by telephoning the Surgery on 01347 838231. Doctors appointments are available to pre book up to 3 weeks in advance.
If you need to make an urgent / emergency appointment, please call at 8.00 am for a same day appointment. Please note that these appointments operate on a first come, first served basis. The Receptionist will need to take some details from you to pass to the Duty Doctor who will call you back to discuss your emergency. Following this, the doctor will be able to offer you advice, prescribe suitable medication or offer you an emergency appointment. Should the Doctor think that it is inappropriate use of the emergency appointment system, you may then be asked to make a routine appointment.
GP Home Visits
Patients who are too ill to attend the surgery can request a home visit. Please telephone the surgery as early as possible, before 10.30 am and leave your telephone number in case the Doctor wishes to speak to you. You will be asked to give some indication of the nature and urgency of the illness.
Lateness
It is the Practice policy that if you are more than 10 minutes late you may have to re-book an appointment. If your situation is urgent then you may have to wait to see the doctor as an emergency.
Weekend and Out of Hours
After 6 pm and over the weekend there is an out of hours service for providing medical care for our patients. If you need a Doctor in an emergency outside the normal Surgery opening times then you should contact 111.
Click here to Book an Appointment Online
Patients who are too ill to attend the surgery can request a home visit. Please telephone the surgery as early as possible, before 10.30 am and leave your telephone number in case the Doctor wishes to speak to you. You will be asked to give some indication of the nature and urgency of the illness.
Extended Hours
We now offer Pre-bookable appointments with a GP and Nurse in the evening and at weekends as part of our local hub. Or why not try our Digital Video consultations for greater convenience. Speak to reception for more details.
Tollerton Surgery
City and Vale Alliance
Inspection Results
Click the above link to see how we did in our CQC inspection.
Testimonials
"We as family have all used the facilities at Tollerton on a regular basis for 10 years. None of us have had any concerns or reason to complain at any time. We have over the years, used all of the means of contacting the practice for appointments & have never had to wait more than say a working week maximum."
"The Tollerton Surgery delivers a high standard of care from unsuitable and overcrowded premises. We hope that new surgery facilities will be delivered soon, but until then staff, medical and non medical do a brilliant job in a couple of converted bungalows. I would recommend the practice to anybody."
"The staff of Tollerton Surgery are excellent in every way. The service provided by everyone from reception through every discipline is absolutely first rate. You really would have to go a long way to find a more dedicated, hardworking group of professionals. We are very lucky and grateful to have such a great team caring for us."
We Are Passionate
We only employ staff who are passionate about your care and everyone at Tollerton aims to go the extra mile.
We Have Intuition
We always want to do what is best for you. We feel that communication is key and always listen to what you have to say.
We’re Determined
Practices are currently under enormous pressure but through hard work, innovation and dedication we’ll thrive.